When contacting the Office of the Ombudsman, please provide the following information:
- Your name
- Your phone number
- Your relationship to the offender
- CDCR number of the offender
- Location of the offender
- Brief description of the issue
- Brief overview of the results of efforts made by you, and the offender, to resolve the issue
What happens after I file a complaint with the Ombudsman? Upon receiving your complaint the Ombudsman must evaluate the complaint in relation to the mandate and powers of the Office to determine whether to formally investigate a complaint, mediate a dispute, refer the matter to a more appropriate authority or decline to investigate the complaint.
How do I file a complaint? There is no prescribed format for filing complaints. All it requires is for you to submit your complaint in writing, stating the facts, with documentary proof to back your claim. If your complaint is taken up, the settlement process will get under way without even requiring your presence.
How do I make a complaint under the Disability Act? If your complaint is in relation to the Disability Act please follow the steps on how to Make a complaint under the Disability Act. The Ombudsman can examine a complaint about the service provider. Check our list of service providers or contact us to check. You have complained to the service provider and allowed it six weeks to respond.
When can we look into a complaint? We cannot look into a complaint if it is made more than 12 months after you initially complained of the action or you became aware of that action, unless there are very special circumstances. If your complaint is in relation to the Disability Act please follow the steps on how to Make a complaint under the Disability Act.
What happens after I file a complaint with the Ombudsman?
What can the ombudsman do for me? Once you have filed your complaint, the ombudsman tries to to promote, through conciliation or mediation, a settlement of the complaint by agreement between the you and the bank named in the complaint.
When to complain to the Ombudsman about a case? You should complain to the Ombudsman only after you have tried to resolve the matter through existing procedures with the public authority (unless it is unreasonable to expect you to do so). How does the Ombudsman determine whether to investigate?
Should I go to the consumer forum or the Ombudsman? If your grievance is redressed by the ombudsman, there is no need to go to the consumer forum. The limitation for filing complaint in the consumer forum is two years from the date of the cause of action. What can we do if the Indian banking ombudsman forces the complainant to settle the case and closes the case without the complainant’s consent?
What happens when you file a complaint against a bank? Once you have filed your complaint, the ombudsman tries to to promote, through conciliation or mediation, a settlement of the complaint by agreement between the you and the bank named in the complaint. For this, they would approach you and the bank.