1.) Try power-cycling the ecobee and the router by unplugging the router and removing the ecobee from the wall. 2.) Leave both the router and the ecobee off for about two minutes, then plug the router back in first.
How do I power cycle my ecobee thermostat and router? Follow these steps to power cycle both devices: Remove your ecobee thermostat from the wall and unplug your router. Leave both devices off for about two minutes. Then, plug in your router first. Once your router is up and running, mount your ecobee thermostat on the wall and give it time to power up.
How do I know if my router is blocking ecobee? Ecobee recommends you check with your router manufacturer on how to determine that no outbound ports are being blocked. Your router and any firewall settings should permit connections to Ecobee.com and *ecobee.com. Does Ecobee work if Wi-Fi goes out? Your Ecobee will still function as a traditional thermostat should your Wi-Fi go out.
How do I Reset my ecobee account settings? MAIN MENU > SETTINGS > RESET > RESET SCHEDULE AND PREFERENCES If you need to change the email address linked to your ecobee account, resetting registration will allow you to re-register with your desired email address and password. Resetting registration will not erase your equipment configuration, schedule, or preferences.
How do I connect my ecobee to Wi-Fi? The first two steps are the same when using an IOS device to connect to your Wi-Fi. On the third step, click Use iPhone, iPad, or iPod. Then, click Next. On your IOS device, go to Settings > Wi-Fi. Then, select the Ecobee’s serial number and choose the Wi-Fi network you want to connect to.
How do I power cycle my ecobee thermostat and router?
How do I Reset my ecobee? To reset your Ecobee, go to the Home screen and press Menu > Settings > Reset > Reset All Settings, then confirm by pressing Yes. In this instance, your Ecobee will be restored to its factory setting. Any personal information or programs you had will need to be reset. How do I get my Ecobee back online?
How do I power the ecobee thermostat? In order to power the thermostat, the R/Rc/Rh wire must be connected to the Rc terminal. This is true for all Ecobee thermostats except the Ecobee3 Lite. Check that all wires are inserted into the correct terminal (both the wires and terminals are labeled). Gently tug on each wire to ensure they are snuggly inserted.
Why does my ecobee thermostat have low Wi-Fi signal strength? Your router is operating on a 5GHz Wi-Fi network. The Wi-Fi signal strength on your ecobee thermostat is low. Your Wi-Fi encryption settings are incompatible with your ecobee thermostat. Your ecobee firmware version has a bug. Now, let’s see how you can troubleshoot these issues. 1. Switch to a 2.4GHz Wi-Fi Network
Why does my ecobee keep disconnecting from my router? In many cases, power cycling (turning off and then back on) the Ecobee thermostat and router will fix connection issues. Restarting the Ecobee clears the cache and RAM, which can help fix minor glitches. This means that if there’s a problem with the settings, it might go away after a restart.