The NDIS reported 1408 complaints between April to June 2016. 84.7% were about the agency (10% of these were about the supports funded, 75% about the agency). In comparison, 2.6% of complaints were about providers. According to the report, there are 30 281 participants with approved plans.
Do NDIS service providers get complaints? NDIS service providers do meaningful work supporting people living with disability, and typically go above and beyond to provide excellent standards of care. However, even the most diligent of providers may receive a client complaint at some point.
Do you have a say in the NDIS? Most people have not given the NDIS formal feedback or made a complaint about their concerns. It can feel risky to rock the boat by making a complaint, however, it is essential we all have a say in order to help steer the NDIS in the right direction – that is, one that benefits all Australians.
How is the NDIS collecting data? The increasing maturity of the NDIA means we are collecting a lot of valuable data. This provides a picture of the needs, successes and challenges for Australians who live with a disability and those who support them. The NDIS is sharing this data in a range of formats including downloadable reports and spreadsheets, analysis and presentations.
What is the NDIS Quality and Safeguards Commission? The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant. phoning 1800 035 544 (free call from landlines) or TTY 133 677.
Do NDIS service providers get complaints?
Do you have a complaints policy for the NDIS? You must have a complaints policy and a mechanism in place to record and address the potential participants’ complaints as a registered service provider. The NDIS Quality and Safeguards Commission handles complaint resolution for all providers, for small businesses to large corporations.
What are my rights as a NDIS participant? You have the right to complain to the NDIS Commission about the services you receive. Participants are encouraged to raise concerns or complaints with their provider first, as this is often the best way to have issues resolved quickly. All registered NDIS providers must have a complaints management and resolution system in place.
Do you have a say in the NDIS? Most people have not given the NDIS formal feedback or made a complaint about their concerns. It can feel risky to rock the boat by making a complaint, however, it is essential we all have a say in order to help steer the NDIS in the right direction – that is, one that benefits all Australians.
What is the NDIS Quality and Safeguards Commission? The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant. phoning 1800 035 544 (free call from landlines) or TTY 133 677.